Shipment Cycle with Sprint Logistics...

After creating the pickup request, the operations team receives it on their system and then assigns a courier to collect the requested shipments from the clients registered address.

Once the Shipments gets into our warehouse, they get scanned on the system using the Waybill number to change their Status from Data Received to At Origin.

(If the shipment is picked from the same area that it will be delivered to, so it stays at the same distribution center. If it will be delivered to a different area, then the shipment enters a manifest to be sent to the Main Hub to be relocated to the concerned distribution center to start its delivery cycle)

When all shipments are in their correct distribution centers, they get scanned again to be added to the Courier Run Sheet to be Out for Delivery to the customer, an automated notification message is sent to the customer to provide the shipment tracking details, along with a phone call from the courier to the customer to confirm the delivery timing.

In the event that the address is clear and the courier cannot reach the customer by phone or message, an actual attempt is made to the address.

There are two scenarios for when it comes to the shipment cycle when it goes Out for Delivery, either it gets delivered from the first time, or for any valid reason it did not, both ways the courier must have that updated through their mobile application (Must provide the reason in case of Undelivered) which reflects promptly on the system and the tracking link.

Delivery attempts are made on the first and second days of receiving the shipment, and in case of Undelivered, the shipment is added to a Pending Sheet. This Pending Sheets is used internally between our Operations team, Client Support, and CRMs so they can notify the Client with the reason for Unbelieving the shipment.

We provide an SLA of 24hrs to receive an update so we can perform the third and last attempt. if the shipment is undelivered again after the third time, we Return it back to the Client. In case the client wishes to send it Out for Delivery again, we request creating a new Waybill as a new Shipment and the Delivery cycle starts all over again. However, when delivered, its details are passed to the Finance Team to go through its financial process.

Our financial process demands that the shipments must be on a delivered status and that the COD collected is handed to the financial department. What they do is confirm receiving the amounts paid for those shipments, deduct our shipping fees, and then creating an invoice to settle the amount for the Client and have it transferred to their bank accounts.